Q: How can I place an order?
A: You can use the Nokia Online Shop to place an order online. Use the "Add to basket" button to add items in your shopping basket. Once you have selected the items you want, press "Checkout" and follow the instructions. You can also contact Customer Service if you want to place an order over the phone or via email.

Q: What payment methods can I use?
A: You can pay for your purchases at the Nokia Online Shop with American Express, MasterCard, Eurocard and Visa. For other payment options such as pre-payment, please contact Customer Service. Please note that minimum order quantity may apply to pre-payment.

Q: How can I cancel my order?
A: For cancelling your order, please contact Customer Service. If the order has already been shipped, please see our Return Guidelines for further instructions.

Q: How can I track my order?
A: You can track your order on the Order Tracking page.

Q: What delivery options are available?
A: Nokia Online Shop provides Standard and Express delivery. Shipping rates and transit time for your country are shown before you enter the payment information.

Q: What kind of warranty does Nokia offer on its products?
A. Nokia offers a limited warranty in most countries covering certain types of repairs for most new products.

Please see European Limited Warranty for warranty within the European Union, Iceland, Norway, Switzerland, and Turkey. For information on countries outside Europe, visit your local Nokia Web site or Nokia service center. You can find service center addresses from the drop-down menu at the bottom of Repair

For non Nokia-branded third party products (even if they are contained in product bundles or promotions), all warranty claims are to be made in accordance with the terms and conditions of third party’s warranty.

Q: Where can I get product technical support and warranty repair for my Nokia product?
A: For additional information, downloads and services related to your Nokia product, please check www.nokia.com/support or your local Nokia website.
Nokia Service Centers / warranty repairs: click here
Nokia Contact Centers/ product technical support: click here

Q: I want to return my order for refund. What should I do?
A: Please see our Return Guidelines for further information.

If you have changed your mind
If you have purchased product(s) for private use as a consumer (as opposed to business use) and want to return them to us, you must inform us within 7 working days (14 days in the following countries: Sweden, Finland, Denmark, Norway, Germany, Switzerland and Italy) after the date of receipt of the delivery.

Please contact our Customer Service either via email or by telephone and follow the steps described in the section titled `Need to Request a Return?´.

Once products are returned, we will issue a full refund for the price of the product(s) to your original payment method. The refund will not include delivery costs.

Products supplied by mistake, incomplete or damaged delivery
Please contact our Customer Service either via email or by telephone as soon as possible (and within 7 working days from the receipt date, at the latest) if;

- we have supplied products to you by mistake
- your delivery is not complete
- products are damaged or have gone missing in transit
- In these cases, we will arrange replacement of your product or complete your order respectively.

Need to request a return?
1. Retain all contents, original packaging materials and shipping boxes. This is a prerequisite for filing the claim(s). (Failure to do so can result in the denial of your claim and the refund or replacement of your purchase).
2. Contact our Customer Service with a description of the defective item(s) or the nonconformity, as well as the order or invoice number.
3. Customer Service will provide you with a Return Merchandise Authorization Number (RMA) to initiate the return process or will transfer your claim to Nokia Contact Center for immediate technical advise or a product replace.
4. Please include the RMA slip, along with the returned item in its original packaging.
5. Our carrier will contact you to agree on day/time a driver will come & pick up the package(s). If necessary, we will reship your order to you ASAP. (Please note all items are subject to their availability).

Nokia Online Shop Customer Service is open from Monday to Friday between 8 am to 6 pm CET, except on public holidays, and attainable at the following toll free number. Service is available in English, French, German, Italian and Spanish.

Austria:  0800 291179
Belgium:  0800 93 102
Denmark:  808 86 883
Finland:  0800 91 44 22
France:  0800 901 305
Germany:  0800 1873 569
Ireland:  1800 553 297
Italy:  800 71 36 18
Netherlands:  0800 022 1567
Norway:  800 16 030
Spain:  900 808 036
UK:  0808 234 7149
Sweden:  020 79 31 36
Switzerland:  0800564154

You can also contact us via email. Please provide us with your order number and other supplementary information to help us to serve you as efficiently as possible.

If your questions or feedback are not related to your Nokia Online Shop order, they are best handled by selecting a source of assistance from the options below.

For help with:
Nokia Service Centers / warranty repairs: click here
Nokia Contact Centers/ product technical support: click here